Support

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BUI Service Desk

Our service desk runs 24/7 and a support engineer will assist within the terms signed with BUI.

Login to BUI Service Desk portal and create a new support ticket. Office Hours: Mon – Fri 7am to 6pm (GMT+2) or for after hours and weekend support for all critical/urgent matters please call +27 (0)87 740 2400.

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BUI Service Desk

New to BUI cloud managed services? We've got you!

BUI's cloud center of excellence will address your request/concern by the next business day (GTM+2).

BUI Managed Services Teams are spread over two major locations, servicing South Africa, MEA, United Kingdom and the United States of America.

Johannesburg, South Africa

3012 William Nicol Drive, Bryanston

Cape Town, South Africa

Harbour Bridge, Lower Long St, Cape Town City Centre

Connect with BUI  through email or give our support team a call on +27 (0)87-740-2400.

Support Call Logging Procedure

Download the BUI Service Desk call logging procedure.

Master Service Agreement (example)

Review the BUI terms and conditions online. 

a2zmanaged Service Agreement (example)

Download an example of the BUI a2zmanaged Azure Managed Services Scope of Work.

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