Cloud managed services by expert architects, consultants and support engineers.
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We get things done
We consult with our customers, we consolidate our plans, and then we work to deliver results that impress.
We add value
We are teachers as well as technologists. We show our customers how to unlock the full potential of their IT Investment so they can work smarter and faster.
We give our all
We bring our best selves to every project. Our customers have access to 120 certified professionals who believe in above-and-beyond service delivery.
Willem Malan, Chief Operations Officer for BUI
“The use of hyper-scale public cloud has become mainstream. This is driven by customers across the business landscape. As businesses are digitally transforming, some customers are landing their first workload in the cloud while others are going all in. We’ve seen an upswing in customers laying out a roadmap to fully transition to cloud and shutting down their own data centre infrastructure or exiting legacy hosting providers’ contracts. The exciting projects are where customers can now innovate using technology such as AI – where this just isn’t feasible using on-premises infrastructure. We’ve moved out of the hype cycle and into mass adoption and value realisation.”
Cloud Services Catalog
BUI’s Cloud Managed Services leverage off expert cloud skills, strong monitoring and management insights and innovative security solutions to provide a fully managed, efficient and proactive outsourced cloud management experience.
Cloud Management Service Plans
The Right Management services available in four service tiers, namely:
BUI’s base-level service – offering you the perfect start to your a2zManaged Azure journey. We offer self-help reporting capability on Azure services and best practice recommendations.
The Bronze offering provides you with an operations baseline built using the Microsoft Azure Cloud Adoption Framework this provides you with a proven, structured approach to always ensure resource and operational consistency. We’re helping you achieve fast time to value while carefully managing your visibility, compliance, and availability.
Inventory and Visibility
Establish a defined inventory of assets. Develop visibility into the asset telemetry.
Manage configuration drift and standard. Apply management automation and controls.
Protect and Recover
Implement solutions to minimize performance interruptions and ensure rapid recovery when needed.
When you are ready to take your Azure services to the next level – a2zManaged Silver enhances the operations baseline from Bronze with expanded self-help tools, automated feedback and alerting, and the ability to log service request and incidents. a2zManaged Silver is ideal for customers with inhouse skills complimented by the BUI a2zManaged Teams.
Furthermore, the operations baseline included in the Bronze Service offering, clients should also investigate the implementation of an enhanced baseline, which builds on the three disciplines indicated previously and further enhances the operations baseline and can aid in further improvement of business components.
Our Silver Tier can be designed for your Azure cloud migration project or attached to any existing workload – no architectural changes are required and no impact on existing workload architectures.
The Gold Tier is our priority Azure Managed Services offering for customers who want BUI to manage their cloud resources with a defined service level agreement.
In this tier, priority is given to Platform and Workload Operations, where focus is given more towards production workloads and to your Windows Estate, on top of your Azure Environment. The Gold offering includes self-help tools, cost, performance, security and cloud compliance monitoring with full hands on reactive ITIL support.
Our Platform Operations improves the operations BUI performs for platforms such as WVD and SQL Server that support multiple workloads, whilst our Workload operations improves the operations for specific workloads and subscriptions that drive real business value.
Platinum, our premium Azure Managed Services offering for customers allows BUI to manage their cloud resources with a defined/custom service level agreement with additional monitoring, support and advanced configuration needs.
BUI will give dedicated proactive resources to your mission critical workloads for all your specific workload operations that drive your business to perform at its best, whilst with our platform expertise you can be certain that support is proactively managed and given to your Azure Environments and Windows Estates with the highest degree of criticality.
Implementation of both BUIs workload and platform operations principals will require design and architectural changes.
In the A2zmanaged Platinum offering a proactive stance is taken with, for example:
- Rapid threat detection and remediation
- Security Breach recovery
- Half-year security reviews
Workload specialisation consists of executing the following four process in an iterative, disciplined manner.
Improve system design
Improving the actual design of the workload to increase resiliency and minimize disruptions.
For operations that require too much operational effort, these would be automated and these certain remediation activities would reduce downtime or even prevent service disruptions.
Scale the solution
Improvements to the system design and automated remediation can be scaled across the environment by making them a part of the systems catalog.
Identify improvements as well as future improvement opportunities all of which can be incorporated as part of the next iteration of system design, automation, and scale.
If you're ready to ditch the dated managed services paradigm, we have the solution
Streamlined Onboarding Processes
Onboarding BUI cloud managed services is achieved through a series of online and automated processes and scripts. There are five distinct activities as per the flow diagram below.
Master Service Agreement
Sign the BUI Master Service Agreement
Cloud Service Agreement
Sign the BUI Cloud Service Agreement defining the service Tier and Service Levels
BUI Administrative Portal
Onboarding defined cloud resources to the BUI MSP Administrative Portal for operational management
BUI Cloud Management Portal
Onboarding defined cloud resources to the BUI CMP for cost- and performance management with self-help options
BUI Service Desk
Onboarding to the BUI Service Desk, providing access to our Service Desk portal, reports and call logging facilities
Integrated Management Portals
The management of cloud services are achieved through the integration and automation of three distinct cloud environments – BUI Cloud Management Portal, Azure Lighthouse and BUI Service Desk.
BUI provides a range of self-service features including:
Resource Utilisation Trends
Service Desk Ticket Creation
Service Feedback Dashboard
PowerBI Compliance Dashboard
Interactive and Collaborative Microsoft Teams Site
The BUI SLA Management methodology addresses eight key management principles. Our key objective is to streamline our service delivery to achieve satisfactory and compliance service execution for our customers, based on agreed service tiers.
BUI Managed Services Teams are spread over two major locations, servicing South Africa, MEA, United Kingdom and the United States of America.
Johannesburg, South Africa
3012 William Nicol Drive, Bryanston
Cape Town, South Africa
Harbour Bridge, Lower Long St, Cape Town City Centre